Ordering & Delivery

UK Standard Delivery 3.50

All UK orders are sent Royal Mail First Class post. Most orders are sent within a day or two and should be with you within two or three working days.

UK Express Delivery £8.50

If your order is really urgent (we know how it is with late birthday present ordering!) please select the UK Express Delivery service - we will pull out all the stops and get your parcel sent out asap with Royal Mail's Special Delivery Next Day service. For next day delivery please order online before 1pm (we can sometimes offer this service up to about 3pm, but please telephone or email to make sure).

Please note this is a next 'working day' service only, as such orders are delivered as follows:

Overseas Delivery

We sent parcels all over the world - and it is very easy to order online and simply select Worldwide Shipping when you check out.

Europe (including Republic of Ireland) - 5.50
All parcels to Europe (including Republic of Ireland) are send via Royal Mail Airmail Small Packet service. Average delivery times are 3 days for Ireland and Western Europe, and 1-2 weeks for further afield destinations.

Worldwide (US, Australia, and the rest of the world!) - 7.95
We use Royal Mail Airmail Small Packet service and average delivery times are one to two weeks.

We regret we are unable to send heavier / bulkier items overseas due to cost / risk of damage. Where this is the case it is indicated on the 'Delivery' tab of the product page, and you will not be able to check out with an overseas address if you have inadvertently added something unsuitable for overseas shipping.

On saying this, it is sometimes possible for us to provide a special one-off service with extra packaging etc, so if there is something you really want that is not normally available to your part of the world, it is worth sending us an email to ask if there is anything we can do, we can sometimes help.

Gift Wrapping

We love gift wrapping and are very happy to wrap your order and, if you like, send it directly to the recipient.

Our gift wrap service for 3 per item and we use a mixture of pretty tissues and beautiful UK made fairy tale wrapping paper, cotton ribbon and our very own Cottontails letter pressed gift tags where we hand write your personal message.

If you would like to have your purchase gift wrapped, simply select the gift wrapping option when you check out, where there is also a space for you to write your own message.

Finally, don't worry if you are sending the parcel directly to the recipient - where gift wrapping has been chosen along with a separate delivery address we will include a gift receipt so no prices will be included in the parcel.

Payment

Payment is taken via Paypal secure online payment system.

You can pay via any credit / debit card through Paypal.

We regret we are unable to accept payment over the telephone now, but you are welcome to email or call to arrange an order and then pay via BACS if you prefer.


Email: enquiries@cottontailsbaby.co.uk; website by: Tam Design; Privacy Policy