We want you to be delighted with you purchase and if for any reason you are not satisfied, we will gladly offer a refund or exchange. Please return in unused condition within 7 days. We recommend that you send returns via Signed For post and keep your “proof of postage certificate’ as Cottontails cannot be responsible for items lost or damaged in post. We regret we cannot refund any postage charges incurred if you have changed your mind about your purchases.