We want you to be delighted with you purchase and if for any reason you are not satisfied, we will gladly offer a refund or exchange. Please return in unused condition within 7 days. We recommend that you send returns via Signed For post and keep your “proof of postage certificate’ as Cottontails cannot be responsible for items lost or damaged in post. We regret we cannot refund any postage charges incurred if you have changed your mind about your purchases.

Please note that our returns policy does not apply to any 'special order' items that we have obtained especially for you.

If you find goods to be faulty on arrival please notify us immediately and we will offer a full refund or replacement.

Returns Address:

Cottontails Baby
Tree Farm
Bishops Frome